Refund & Return Policy

Last updated: October 1, 2026

At HeyFilter, your satisfaction matters to us. We want you to feel confident with every purchase and enjoy a hassle-free shopping experience.

We understand that shopping online sometimes means a product may not be exactly what you expected. That's why we offer a straightforward return and refund process to give you peace of mind.

Please review our policy below to understand how returns, exchanges, and refunds work.

1. Our 40-Day Return Policy

We offer a 40-day return window for eligible products purchased directly through our website, https://hey-filter.com.

To qualify for a return or exchange, the following conditions must be met:

• Your return request must be submitted within 40 days of the original purchase date.

• The product must be unused and show no visible signs of damage, wear, or misuse.

• All original packaging must be intact and included.

• The product must be returned in its original condition.

Items showing signs of use, damage, or alteration may not qualify for a return or exchange.

Returns or exchanges requested more than 40 days after the purchase date are generally not accepted, except where required by applicable law.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return.

These may include:

• Used products that cannot be safely resold.

• Intimate or personal hygiene products where applicable.

• Sanitary goods that have been opened or used.

• Hazardous materials, flammable liquids, or gases.

• Items that have been damaged through misuse or improper handling.

These exclusions do not affect your statutory rights concerning defective, damaged, or incorrectly supplied products.

3. How to Request a Return or Exchange

If you'd like to return or exchange an item, our customer support team is here to help.

To start a request, email contact@hello-filter.com with the following information:

• Your order number.

• Your full name and the email address used at checkout.

• The product you wish to return or exchange.

• A brief explanation of your return request.

• Photos of the product, if relevant.

Our team will review your request and provide further instructions if your return is eligible.

Please contact us before shipping any items back. Returns sent without prior instructions may experience processing delays.

Proof of purchase, such as your order confirmation email, may be required.

4. Return Shipping Costs

Unless otherwise required by law or agreed by HeyFilter, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for all returns, particularly for items valued over $30.

You may also wish to purchase shipping insurance, as HeyFilter cannot guarantee receipt of packages that are lost in return transit.

Return shipping costs are generally non-refundable unless the return results from an error on our part or the product arrives damaged or defective.

5. Keep the Product & Receive a Partial Refund

In certain situations, we may offer an alternative to returning your product.

Rather than paying for return shipping, you may be eligible to keep the item and receive a partial refund.

The amount offered will depend on the product, order value, and circumstances of your request.

This option is provided at HeyFilter's discretion and must be confirmed by our customer support team before any refund is issued.

Accepting an agreed partial refund may resolve the specific return request, without limiting any rights that cannot legally be waived.

6. Refund Processing

Once your returned item has been received and inspected, we'll notify you by email.

You'll receive confirmation of whether your refund has been approved or declined, along with an explanation where appropriate.

If approved, your refund will be issued to your original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If your refund has been approved but hasn't appeared in your account, we recommend first checking with your bank or payment provider.

Refunds may take several business days to appear after being processed. Some financial institutions may reflect refunds within 2–3 business days, while others may take longer.

If you still haven't received your refund, please contact contact@hello-filter.com with your order number.

We'll be happy to investigate the status of your refund.

8. Exchanges

If you'd like to exchange an eligible product, please contact our support team within the 40-day return window.

Exchanges are subject to product availability and the eligibility conditions outlined in this policy.

Our team will provide instructions and confirm whether an exchange can be arranged.

Any applicable shipping costs or price differences will be communicated before proceeding.

9. Gift Returns

If an item was purchased as a gift and shipped directly to you, you may be eligible to receive store credit instead of a refund to the original purchaser.

Once the eligible returned item has been received and approved, we may issue a digital gift certificate or store credit equivalent to the approved return value.

If the purchase was not identified as a gift, refunds will generally be issued to the original payment method.

10. Damaged, Defective or Incorrect Items

We carefully handle and prepare every order, but occasionally an item may arrive damaged, defective, or incorrect.

If this happens, please contact contact@hello-filter.com as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue efficiently, please provide:

• Your order number.

• A description of the problem.

• Clear photos showing the damage, defect, or incorrect item.

• Photos of the packaging, if applicable.

We may use carrier tracking details, delivery timestamps, and supporting information when reviewing claims.

Reporting an issue within 48 hours helps us investigate it promptly. However, failure to report within this period does not automatically remove any rights or remedies available under applicable consumer protection laws.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

11. Refund Exceptions

Refund eligibility is determined by the conditions outlined in this policy and any applicable consumer protection laws.

We may decline discretionary return requests where products have been substantially used, intentionally damaged, altered, or returned outside the stated return period.

Nothing in this policy is intended to exclude or restrict statutory rights that cannot legally be waived.

12. Questions or Feedback?

We genuinely value our customers and are always looking for ways to improve the HeyFilter experience.

If you have questions about a return, refund, exchange, or your overall experience, we'd love to hear from you.

HeyFilter Customer Support

Email: contact@hello-filter.com

Website: https://hey-filter.com

Please include your order number when contacting us about an existing purchase.

Thank you for choosing HeyFilter. We're committed to making your experience simple, transparent, and worry-free.